At VCM, we believe that success lies in open communication and collaboration. We are committed to our values of transparency and integrity in every aspect of the way we do business.

How do I know if VCM a good fit for my business?

• You are looking to authentically build your brand and your social media presence.

• You value creativity, and thinking outside the box to stand out from the online clutter.

• You are interested in working with a team of creatives, that are dedicated to staying up-to-date and fostering a continuous-learning culture.

What does the process look like when working with VCM? 

• First, we will evaluate your current needs; then we will create a custom proposal that will satisfy your business goals.

• Once the proposal is agreed upon, you will receive your service agreement and invoice. 

• As soon as your agreement and payment are processed, we will start working on your project.

When do I pay?

• Typically, a 50% deposit is required before the start of services, and the balance is invoiced after said services. 

• Ongoing services that require monthly retainers are invoiced on the 1st of every month. 

Are VCM’s rates fixed? 

• Yes, they are. We'll send you a proposed scope of work and rate (open for discussion) for your project. Unless mutually agreed upon changes occur to the scope, your fee remains unchanged.

Do you offer payment plans?

• Yes, absolutely. We offer payment plans where you can pay your balance through installments. We will always focus on supporting you and will accommodate your budget whenever possible.

Do you charge transaction fees?

• Should you decide to use Quickbooks for your invoice processing, a 2.9% fee will be applied. 

• However, we offer our clients the flexibility to settle their invoices via bank transfer, Zelle, Venmo, Cash App to forego this fee. 

Are there any extra charges I need to be aware of?

• Nope! We do have late fees, but that will be outlined in each individual agreement.

More questions about our services? Let’s Chat!